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2022 Pre-Order FAQ

As cyclists during the COVID-19 pandemic we were all fortunate to still be able to do the sport we love. The increase in popularity of cycling has, however, meant a huge increase in the demand for bikes. That combined with continuing disruption of bike manufacturing and shipping capacity shortages meant there are ongoing delays and shortages. Lead times on new orders have grown some as long as 18 months.

We have large orders of bikes coming from Trek, Marin, Yeti, Ibis, BMC and Frog so we still have great options available to pre-order despite the challenges.

How to Order

Get in touch by phone or email and we can let you know on availability and pricing.

How Accurate are ETA's

Due to delivery disruptions we have seen delays in ETA's so we can't guarantee them. We will do our best to let you know about delays.

How Much of a Deposit do I Have to Put Down? Is it Refundable?

Depending on the lead time we ask for a 10% to 50% deposit. We ask for this deposit by e-transfer, debit or cash so that we can easily, and without fees, refund you should you change your mind. The exception is on custom bike orders like Yeti where we are ordering a specific build for you. Then that order is non-refundable. 

Will the Price, Spec and Colour of my Bike Order be the Same as What I Ordered?

With long lead times on bikes as well as parts shortages we have experienced price increases from our vendors. We have also seen colour or spec changes. If that happens we will let you know and you will have the option to cancel the order for a full refund. 

Our Post-July 1st Covid Measures

First off a big thanks to our customers for the support during the last 15 months of Covid measures. Despite line ups and bike shortages everyone was great and we are thankful for that. 

As of July 1st the provincial and municipal governments removed many of the Covid restrictions in public spaces including retail. Our plan is to continue with our current Covid measures until August 1st. That's when our entire staff has been fully vaccinated. As an employer we have a responsibility to protect the health and safety of our staff as well as that of our customers.

  • We will continue to use the rear entrance only
  • Masks are mandatory for staff and customers
  • We will continue with increased hygiene measures
  • The number of customers in the store will be limited

We know everyone has Covid fatigue and we appreciate your patience and understanding for just a little longer.

If you are unable to wear a mask please check out our online store, contact us by email or phone and we are happy to provide curbside service. 


Love Your Bike


Once again, February is "Love Your Bike" Month here at Hardcore Bikes. We will be offering discounts on our service packages to get your bike ready for Spring riding. As we often point out, a clean well-adjusted bike is a happy bike. Also, by getting your ride working great in February you will beat the Spring rush. 

Last season we saw wait times for service at all bike shops grow to over a month due to the COVID bike boom. This can be frustrating for customers who, like us, love to ride. This year will likely be similar so don't wait until the snow melts; by then we will be very busy again. And don't worry if the service needs to be done in March due to scheduling or parts on order; as long as you book your bike in in the month of February you will get the discounted price.

Be out riding instead of waiting when the snow melts with these great service deals:

  • Professional Tune Up: $109.99. Love Your Bike Price: $99.99
  • Major Tune Up: $179.99. Love Your Bike Price: $169.99
  • Major Plus Tune Up: $259.99. Love Your Bike Price: $234.99
  • Hardcore Overhaul: $499.99.  Love Your Bike Price: $449.99

For what the above service packages include go here.

Drop us an email or just drop by with your bike and we'll take care of the rest.

And don't forget we have a great selection of parts and accessories just in case you'd like to get something nice for your bike this Valentine's Day.

Happy 2021

January 2021

Happy New Year to you from all of us at Hardcore Bikes. 2021 is shaping up to be much better than last year with light at the end of the Covid tunnel. As cyclists we were fortunate to be able to still take part in our favourite pastime despite the health restrictions we experienced last year and still are under this year. 

Here at the Shop in January we are hard at work improving our physical plant and procedures and adding staff to better serve our customers. We are increasing our service capacity, adding new faces to the sales floor, upgrading our equipment and generally preparing to be ready for what is likely to be another unusually busy year.

If you bought a bike from us last year, don't forget to bring it in for its complimentary tune up if you haven't already. We strongly recommend not waiting until Spring for that as wait times for service are likely going to get very long then. If you are wondering how busy our service department is an easy way is to look out the window. If there is snow on the ground you're still good. If the snow has melted we will be extremely busy. In all seriousness though, we'd be happy to tune up your bike. Click Here to get in touch. 

Don't Wait

November 26, 2020

If you are considering a bike for next year of any type be it road, commuter, mountain, fat, e-bike, etc. now is the time to start looking. Even if you buy a bike from another shop, we can't stress enough how all bike brands are looking at shortages and long lead times. To avoid disappointment come Spring, we recommend you begin your search sooner rather than later. We still have good options on many types of bikes but we can see how that window is rapidly closing. By Spring the only bikes us shops will likely be able to order are 2022's with late Fall or Winter delivery times. 

Similarly to bike supply, time on bike mechanic's benches has been in short supply. You will likely hear us harping on about this between now and March but last year wait times at all bike shops in town, including us, during the Spring were up over a month and stayed there until August. We are working hard and investing in our service department to better handle the volume next year but we still anticipate a very busy year for service. 

If you think your bike is going to need some TLC this year please consider doing so between now and the end of February. By mid-March almost certainly we will be back to wait times measured in weeks, not days. Give us a call, go to our online service page, or send an email and we would be happy to book you in. We aren't the biggest shop in town but we have 30 years of experience fixing the stuff the other shops can't. You won't be disappointed with our service.