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Our Ready to Ride Promise

We want you to love your new ride, and to keep loving it for years to come. That's why when you shop with us you'll get more than a bike. You'll get great advice from people who are riders themselves, and a suite of complimentary (free!) services to make sure your bike fits, is comfortable and set up just for you, is ready to ride and stays in great shape. See below for details. 

Please note that we may vary these services depending on the needs of a particular bike - call or visit us in store for more information. 


Full Suspension Mountain Bikes

Free Service Package Valued at $400.00:

  • Bike fitting
  • Suspension set up
  • New bike tune and safety check
  • First annual tune up

Road and Gravel Bikes

Free Service Package Valued at $350.00:

  • Bike fitting
  • New bike tune and safety check
  • First annual tune up

Hardtail Mountain Bikes

Free Service Package Valued at $300.00:

  • Bike set up
  • Suspension fork set up
  • New bike tune and safety check
  • First annual tune up

Commuter, Fitness and Fat Bikes

Free Service Package Valued at $275.00:

  • Bike set up
  • New bike tune and safety check
  • First annual tune up

E-Bikes

Free service package according to type of bike, plus introduction to:

  • Battery charging, care and storage
  • Assist system controls including display and remote
  • Software update needs
  • Anticipated maintenance needs and related recommendations

Service Definitions

Bike Fitting

Before your first ride: saddle height and fore/aft positioning, stem and handlebar positioning (length and height), handlebar rotation, lever and shifter positioning and set-up, grip comfort, dropper post sizing and set up, pedal and cleat set-up, tire pressure, suspension pressure and compression/rebound settings including volume spacers if needed, bicycle operation and maintenance advice.

Bike Set Up

Before your first ride: handlebar width and height, stem length, lever and shifter placement, saddle height and fore/aft positioning.

New Bike Tune and Safety Check

After 10-15 hours of riding: check and adjust controls, bolts, and cable tension as needed, adjust bike set up as needed.

First Annual Tune Up

Within 12 months of purchase: full professional tune up and safety check including but not limited to adjusting shifting and braking systems, adjusting hubs and headset, inspecting frame and parts for wear and damage, inspecting tires, frame clean and polish.